Refund and Returns Policy

Summary

• All firearm sales are final.
• Inspect your order and report any missing items, shipping damage or wrong item within 48 hours of delivery.
• Manufacturer warranty claims are handled by the manufacturer or its Canadian distributor, not by Canfirearm.
• Eligible non-firearm items may be returned within 14 days of delivery, unused and complete, with a Return Authorization (RA) number.
• Returns and cancellations not caused by our error may be subject to a restocking fee of up to 20% and a 4% payment processing fee.

1. Final Sale Items

The following items are final sale. They cannot be returned, exchanged or refunded, except as described in Sections 2 and 3:

• All firearms, including new, used and surplus firearms
• Ammunition, primers, gunpowder, reloading components and tannerite
• Special orders, backorders, pre-orders and deposits
• Items marked “Final Sale” or “Clearance”
• Gift cards and downloadable software
• Optics, mounts, triggers, magazines and parts that have been installed, mounted, loaded or used

2. Inspect Your Order on Delivery

You must inspect your order as soon as you receive it. Report any missing items, shipping damage or incorrect item to [email protected] within 48 hours of delivery. Include your order number and clear photos or video of the item, its serial number (for firearms), the packaging and all included items.

Do not fire, disassemble, modify or install the item before reporting a problem.

If we confirm the problem, we will send what is missing, replace the item or issue a refund, at our option.

If we do not receive a report within 48 hours of delivery, as shown by the carrier’s tracking record, the order is considered received complete, undamaged and as described.

For in-store pickups, inspect the item at the counter. Signing for your pickup confirms that the item and all included parts were received complete and undamaged.

We may photograph or record firearms, serial numbers, included items and packaging before shipment, and may use these records to assess any claim.

3. Firearms Defective on Arrival

All firearm sales are final. The only exception is a new firearm that is defective on arrival. It may qualify for repair or exchange, at our option, only if all of the following are met:

• The problem is reported within 48 hours of delivery, as described in Section 2.
• The firearm has not been fired since delivery. Test-firing done by the manufacturer at the factory does not affect eligibility.
• The firearm has not been disassembled beyond what the owner’s manual describes for routine cleaning, and has not been modified or fitted with aftermarket parts.
• It is returned complete, with its original box, magazines, tools, accessories and manual, and its serial number matches our records.
• The defect is confirmed by our inspection or by the manufacturer’s authorized service centre.

If neither repair nor exchange is possible, we may issue store credit or a refund at our discretion.

4. Manufacturer Warranty

Canfirearm is a retailer. We do not perform warranty repairs and do not provide warranty replacements or refunds. Firearms and most products we sell are covered by the manufacturer’s warranty, which is serviced by the manufacturer, its Canadian distributor or its authorized service centre.

For any problem found after the 48-hour inspection period, or after a firearm has been fired, contact the warranty provider directly. Warranty terms, inspection, repair, replacement and turnaround times are set by the warranty provider.

On request, we will provide your proof of purchase and the warranty provider’s contact information to support your claim.

5. What Is Not Covered

New firearms ship with factory preservative and must be cleaned and lubricated before first use, following the owner’s manual. This policy does not cover problems caused by:

• Firing a new firearm without first cleaning and lubricating it
• Reloaded, remanufactured, incorrect or out-of-specification ammunition
• Improper use, handling, storage, cleaning or maintenance
• Disassembly beyond routine cleaning, modification, gunsmithing or aftermarket parts
• Drops, accidents, corrosion, normal wear, or cosmetic marks from use or handling

6. Returns of Non-Firearm Items

Items not listed in Section 1 may be returned within 14 days of delivery for a refund or exchange if they are:

• Unused, uninstalled and unmounted
• In their original, undamaged packaging with all parts, accessories, documents and manuals
• Accompanied by proof of purchase

The 14 days are counted from the delivery date shown by the carrier’s tracking record, or from the date of in-store pickup.

7. Return Authorization and Shipping

• Every return needs a Return Authorization (RA) number. Before shipping anything back, email [email protected] with your order number, the item, the reason and photos.
• Packages sent without an RA number may be refused and returned at your expense.
• You pay return shipping and insurance unless the return is due to our error. We recommend a tracked, insured service.
• Returned items remain your responsibility until they are delivered to our facility and signed for by a Canfirearm employee.
• Any firearm shipped to us must be shipped in compliance with Canadian firearms laws and the carrier’s rules.

8. Inspection of Returns

All returns are inspected before any refund, exchange or repair is approved. We may refuse a return, or deduct the cost of missing or damaged parts from any refund, if:

• The serial number does not match our records
• Parts, accessories, documents or packaging are missing, swapped, altered or damaged
• The item shows signs of use, firing, mounting, installation or disassembly

Refused returns are sent back at your expense. We may refuse any return or claim that we reasonably believe is fraudulent or an abuse of this policy.

9. Refunds, Fees and Cancellations

• Approved refunds are issued to the original payment method after inspection.
• A restocking fee of up to 20% may apply to returns and cancellations not caused by our error.
• Refunds not caused by our error, including cancellations, may also be subject to a 4% payment processing fee. This fee is required by our payment processor and is non-refundable.
• Unless we made an error, original shipping, handling and insurance charges are non-refundable. If your order shipped free, our actual outbound shipping cost is deducted from any refund.
• Orders containing firearms or ammunition cannot be cancelled once shipped. Orders cancelled before shipping may be subject to the restocking fee.
• Special orders, backorders, pre-orders and deposits are non-refundable. Exceptions may be made at Canfirearm’s discretion.
• For pre-orders, deposits are held for 3 calendar days after we notify you by email that the product has arrived. If the remaining balance is not paid in full within that time, the deposit is forfeited in full and the item is no longer reserved.
• Timeframes for pre-orders, special orders, backorders and other incoming items may change without notice. Any estimated arrival date or timeframe shown on our website is a rough estimate only and is not a guarantee.

If an approved refund has not appeared, check with your bank first, as refunds can take several business days to post. If it still has not arrived, email [email protected].

Contact

Email [email protected] or call +1 (905) 713-3374.
Canfirearm, 225 Industrial Parkway, Aurora, Ontario L4G 3V5